Business name: sorena Inc.

Representative: Hiroki Mishina

Contact us: info@sorena.co.jp

Through Contact us forms and similar channels, we may collect the following personal information.

• Name
• Company / organization
• Email address
• Phone number
• Category
• Message

We use collected personal information for the following purposes.

• Responding to Contact us inquiries, follow-up, and sending materials
• Proposals and information about requested services
• Recording and internal sharing of messages (to improve response quality)
• Preventing misuse and maintaining security

Except as required by law, we do not provide personal information to third parties without the individual’s consent.

We may entrust parts of our operations—such as sending Contact us email—to external providers. In those cases we supervise processors as needed so personal information is managed securely.

To prevent leakage, loss, or damage of personal information, we take appropriate measures such as access control, encrypted communications, and staff training.

We retain personal information for as long as needed to fulfill the purpose of use, then delete or anonymize it appropriately under applicable law when it is no longer needed.

Individuals may request disclosure, correction, addition, deletion, or suspension of use of their personal information we hold. Please contact the Contact us desk below. After verifying identity, we will respond in accordance with law.

Our website may use cookies and similar technologies to improve display and usability. Cookies are not used to identify individuals. You can restrict cookies in your browser settings.

We may revise this policy in response to legal changes or service updates. Revised terms take effect when posted on our website.

For questions about this policy, please contact:

sorena Inc. Personal Information Contact us desk

Email: info@sorena.co.jp